Privacy Policy

At Al-Yaqeen Bank, we pay great attention and care about the safety, security and protection of information, and we fully realize and appreciate that it is important for you to know how we deal with your personal and financial information.
We have designed the Bank’s mobile application as a financial application that meets the needs of our valued customers. As it is one of the services provided by Al-Yaqeen Bank and is intended for use as is.
Through this page, we inform visitors about our policies by collecting and using personal information, in the event that anyone decides to use and benefit from our service.

If you decide to use our service, you agree to the collection and use of information related to this policy. The personal information we collect is used to provide, develop and improve the service. We will not use or share your information with anyone except as described in this privacy policy.

Therefore, we may ask to provide us with some personal information, which is used to identify the customer and the user of the application, as part of knowing our customers. All information will be used as described in this Privacy Policy.
The terms used in this Privacy Policy have the same terms and meanings as stated in this policy and are the same as those stated in our Terms and Conditions for using the application, which can be accessed via the link  www.yaqeenbank.ly  unless otherwise specified in this Privacy Policy.
Please read and understand these Terms of Use and Privacy Policy periodically and before using the Yaqeen Mobile Application.

For a better experience, while using our service, we may ask you to provide us with some personally identifiable information. The information we request will be retained by us and used as described in this Privacy Policy. Also, in the Yaqeen Mobile Application service, we need the services of some third parties that may collect information used to identify you. Please read the privacy policy of the third-party service providers used by the application.

We collect and use your information to manage our business and to provide high-quality financial products and services. We collect information about you from a variety of sources, such as (mobile banking application, personal financial data, and other electronic communication methods used, which reflect information such as your name, address, job, income, transaction history, including your account balance, payment records, use of the bank’s debit and credit cards, as well as information received from third parties that are considered third parties in the service.

We also inform you that whenever you use the bank’s mobile application, and in the event of an error in the application, we collect data and information (directly or through third parties) from your mobile phone, which is called (Log Data), which may include data or information such as the Internet Protocol (IP) address of your device, the name of the device, the operating system version, the configuration of the application when using our service, the time and date of your use of the service, and other statistics.

The bank may share with other parties, your information and your transactions with us, the most important of which are:

• Branches of Al-Yaqeen Bank and its subsidiaries.
• Regulatory authorities.
• External Auditors.
• Third party service providers.
• Agents acting on behalf of Al Yaqeen Bank.
• Al Yaqeen Bank employees as well as third parties who are allowed to access your information under a confidentiality obligation.

Cookies are small files containing a small amount of data that are typically used as identifiers to improve the functionality of the Service, and to improve the user experience in general. They are sent to your browser from the websites you visit and are stored on your device’s internal memory.
This Service does not explicitly use these “cookies”. However, the Application may use third party files and codes that use “cookies” to collect information and improve its services. You have the option to accept or reject these cookies and know when a cookie is being sent to your device. If you choose to reject our cookies, you may not be able to use some parts of this Service.

We may employ third party companies and individuals due to the following reasons:
To facilitate our Service;

• To facilitate our Service;
• To provide the Service on our behalf;
• To perform Service-related services; or
• To assist us in analyzing how our Service is used

We would like to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

This Service may contain links to other websites. If you click on a link to a third-party website, you will be directed to that third-party website. Please note that these external sites are not operated by us. Therefore, we advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Under Libyan local law, these services cannot be provided to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we discover that a person under the age of 18 has provided us with personal information, we immediately delete it from our public servers. If you are a parent or guardian and you are aware that your child or legal guardian has provided us with personal information, please contact us so that we can take the necessary action.

We may update our Privacy Policy from time to time. Therefore, we invite and advise you to review the latest version of this policy by visiting this page periodically and reviewing any updates, and we will notify you of any changes by posting the new privacy policy on this page, and any changes will be effective immediately upon posting on this page.

If you have any questions regarding this privacy policy, please do not hesitate to contact us at the following email address [email protected].